Once you understand the credentials required to become a Home Improvement Company you'll understand why you must take all necessary precautions. Whom you hire will be the most important decision you make! The outcome will vary from you being extremely satisfied to monetary ruins. Home Improvement Companies are 1# in total complaints per Department of Consumer Protection, State of Connecticut.
It bears repeating, Once you understand the credentials required to become a Home Improvement Company you'll will be shocked, upset, disappointed, sick! First a little background.
Home Improvement Companies are technically Registered and not Licensed by the State of Connecticut. Home Improvement companies consist of carpenters, remodeling & renovation companies, roofers, siding companies.
Electricians, Plumbers, Heating & Cooling Companies are Licensed by the State of Connecticut.
- Stage 1 Start as a apprentice, need a total of 8000 supervised / documented hours of on job training.
- Stage 2 Once obtained, take a 6 hour written exam conducted by State of Connecticut.
- Stage 3 If you pass exam, you earned a E-2 license, still an employee, however no longer needs supervision.
- Stage 4 Need additional 4000 documented hours of advance training.
- Stage 5 Once obtained, take a 6 hour written exam con
- ducted by State of Connecticut.
- Stage 6 If you pass, you earned a E-1 license, entitled to be self employed with 1 provision
- Stage 7 Enroll in a yearly 7 hour class conducted by State of Connecticut.
- Stage 1 Pay a fee. No minimum hours required, No test required, No skills required, No knowledge required.
- Respond by stating " My first criteria is feeling comfortable and confident with a company. I would like you to listen to my needs, evaluate the present situation, inform me of your ideas/options and provide a quote ".
- A contractor asks this question to establish if you're wasting their time, however, my suggested response counter acts their objective and the message you want to send is "Prove yourself to me and not me proving I could afford this".
- Your objective is to unveil their traits, such as knowledge, through ness, patience, attitude, ideas, character, etc. The knowledge of exposing a company's deficiencies supersedes them matching your budget.
- Request, obtain & verify references.
- Request, obtain & verify being licensed/registered.
- Request, obtain & verify being insured.
- Contact Better Business Bureau at bbb.org (BBB has a company profile including a performance rating between A+ to F, regardless of being a member or not.)
- Request & obtain a detailed written proposal (no verbal quotes). This is a requirement, especially if blueprints and specifications were not supplied to contractors during the " Gathering of Quote Stage ". You discussed projects with a variety of contractors, however, each can interpret the project differently (Quality of material, doing job minimum to code, omitting items, etc). A written proposal enables you to compare materials, labor, services, and notice omissions.
- Don't assume the discrepancies in quotes are strictly one company being more reasonable in labor than others. On the contrary, it's more likely any of the following scenarios:
- Omissions by intent (intentionally wants the quote to look attractive, has other alternatives)
- Omissions by error (forgot to include, incorrect calculations (length of time, cost of material)
- Omissions by neglect (unaware of additional work required by code, oblivious during estimating stage, inexperienced)
- Using materials of less quality.
- Assumptions. You assumed because one contractor mentioned they were going to include or provide a certain service that all contractors were doing the same (examples) (1) obtaining a permit (2) rental of the portable toilet (3) patching lawn & re-seed (4) haul debris, etc,
- Assumptions. You assumed because a contractor verbally told you they were going to include or provide a service (even thou it was not mentioned in the contract). If it's not mentioned in the contract, it doesn't exist.
- Most likely your project includes certain merchandise that requires your personal taste and approval. It could be a toilet, vanity, faucets, tub, shower stall, kitchen cabinets, countertops, carpet, tile, etc. These items should be la bled "Allowance Items". During the initial "Bid Process" you most likely have not finalized these selections, hence you should place an arbitrarily value on each item and have all contractors bid based on these price guidelines. Regardless of whether the arbitrary value is above or below your eventual selection.
- If you are uncertain of an approximate value of any or all items, have the 1st contractor select value and relay this amount to the rest of the contractors.
- Your goal is to establish a leveler playing field. With this method, you won't be misled by a lower attractive quote when in reality they were providing the cheapest possible item of each category. With this method, you won't dismiss a higher quote when in reality they were offering you quality merchandise.
- Prior to signing the contract, research, and visit stores to compare arbitrarily amount to your actual selected amount. This enables you to know the exact cost of the project.
- This has nothing to do with being experienced, knowledgeable, honest & performing quality workmanship.
- Verification is only to dismiss if not properly Registered or Insured.
A detailed description of the project, including plans, specifications of material & labor rendered.
List of items/services not included (Thus no assuming)
Starting date / Completion date
3 business day cancellation notice (100 % refund of deposit)
Copy of contractors insurance policy and being named as an "Interested Party". This entitles you to be notified if present coverage was modified/canceled during the duration of the project.
Total Cost & Payment Schedule. *No more than 10 % down upon signing the contract. *Payment due upon completion of a phase and not starting off a phase. *Disbursement of money should correspond with labor/material rendered.
*Final payment due upon completion of (1) Punch list (2) Your satisfaction (3) If a permit is issued, final approval of Building Officials.
- Time to fully read and understand the entire contents
- Make notes on items you don't understand.
- Notice items that were omitted.
- Time to negotiate on items you don't agree on (starting date, completion date, payment schedule, etc).
- Time to receive Certificate of an Insurance policy prior to signing contract.
- Merchandise could have been damaged by the contractor and informs you it came damaged. If the contractor supplied the item then they will be responsible for any damage until the job is completed.
- If merchandise was found to be defective after it was installed, you will be fully responsible for an additional fee to re-install and possibly purchase the new item. If contractors supply items then they must warranty items, including labor to re-install.
- If you ordered the wrong size, wrong specifications, not enough, too much, forgot to order, ordered too late causing a delay, the item actually came in damaged, etc....... you could be responsible for delays and extra cost/fees that may occur.
- References such as (1) Installing replacement windows (2) Building a deck (3) Shingling a roof (4) Handy-man type work, etc ....... should not be considered when your (1) Building an addition (2) Remodeling a Kitchen (3) Remodeling a bathroom (4) Any major remodeling project with a variety of trades involved. etc.
- This holds true with a company that performed previous work for you.
- Some of the most expensive work you will ever pay is for a cheap job. Low prices are usually a trade-off for cutting corners in materials, workmanship, and warranty.
- Don't be seduced by the price that you "Let your guard down" and don't follow through on requesting, obtaining, and verifying credentials.
Home Improvement Contractors are already prepared to answer your obvious questions, you must be 1 step ahead in order to separate " Fiction from Facts". Knowledge is Power, you must take Control & Establish Guidelines during your selection process.
Please visit FAQ for a greater in depth interpretation & strategy.